Privacy Policy

Effective Date: January 1, 2026

Nūr Behavioral Health ("Nūr," "we," "us," or "our") is committed to protecting the privacy of our clients, their families, and visitors to our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nurbhealth.com or use our services.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, mailing address, and other contact details you provide through forms or consultations.
• Health Information: Information related to your child's diagnosis, treatment history, and therapy goals, collected as part of providing our behavioral health services.
• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on the site.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our ABA and RDI therapy services
• Communicate with you about appointments, treatment plans, and service updates
• Process insurance claims and billing
• Respond to your inquiries and consultation requests
• Comply with legal and regulatory requirements

HIPAA Compliance

As a behavioral health services provider, Nūr complies with the Health Insurance Portability and Accountability Act (HIPAA). All protected health information (PHI) is handled in accordance with HIPAA regulations. We maintain appropriate administrative, technical, and physical safeguards to protect your health information.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your consent or as directed by you
• With insurance providers for claims processing
• With other healthcare providers involved in your child's care, as permitted by HIPAA
• As required by law or to comply with legal processes

SMS and Mobile Data Privacy

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
• Text messaging originator opt-in data and consent will not be shared with any third parties, except as required to provide messaging services or comply with law.
• Customer data is not shared with third parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing mentioned elsewhere in this policy excludes mobile opt-in data.

Data Sharing Restrictions

• We do not transfer, share, or disclose SMS registrant or consumer data to any external organizations under any circumstances, including with user consent, except where strictly required by applicable law.
• Access controls, safeguards, and internal policies are used to prevent unauthorized sharing of user data.

SMS Opt-Out and Help

• You may opt out of SMS communications at any time by replying STOP or UNSUBSCRIBE to any message.
• Reply HELP for assistance, or contact us at (656) 222-0703 or [email protected].
• For full SMS program details, message types, frequency, and rates, please review our Terms & Conditions.

Data Security

We implement industry-standard security measures to protect your personal and health information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to:

• Access and receive a copy of your personal and health information
• Request corrections to inaccurate information
• Request restrictions on how your information is used
• Receive an accounting of disclosures of your health information

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.

Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children through our website. Health information related to minor clients is collected directly from parents or legal guardians.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Nūr Behavioral Health
316 E Bloomingdale Ave, Brandon FL 33511
Phone: (656) 222-0703
Email: [email protected]